FAQs

Shopping at The Luxe Maison is easy:

– If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing directly by designer.

– Once you have found an item, select your size and click on the ‘ADD TO SHOPPING BAG’ button underneath each item.

– Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page. You can use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.

– Click on ‘PROCEED TO PURCHASE’ to complete your order.

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.

Register with us and you’ll be able to enjoy the following benefits through your The Luxe Maison account:

– Track your orders and review past purchases

– Request your return or exchange directly from your account

– Save your address and card details so you can shop even quicker next time

– Manage your account details, address book and email preferences

– To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

If you have forgotten your password, click here to change it or follow the ‘RESET PASSWORD’ instructions on the SIGN IN page

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from The Luxe Maison.com

All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the ‘size conversion chart’ link which you will find on every product page.

Where an item runs small or large to size, this will be identified within the ‘size & fit’ tab on every product page. In addition, our customer care team can answer all your questions on sizing and fit – simply email customercare@theluxemaison.com for advice.

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email customercare@perniaspopupshop.com to find out if there is a backorder for that item (you will need to be a registered user).

We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. We also have Pre Payment by Cash and Net Banking options. Please note that we do not accept any other methods of payment apart from those listed above.

At The Luxe Maison, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at The Luxe Maison.

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

There are two ways to remove previously saved credit card details:

– Edit or add new shipping or billing address.

– During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact customercare@theluxemaison.com for assistance.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, The Luxe Maison is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.

There are two ways to remove previously saved credit card details:

– Edit or add a new shipping or billing address.

– During your next purchase, simply unselect the option “remember my payment details” on the payment page.

For Indian Customers.

  • Product prices displayed are inclusive of all taxes and duties.
  • For International Customers.

Due to domestic and international trading agreements and regulations, The Luxe Maison is obliged to adhere to particular shipping restrictions. As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewellery of certain compositions, are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU. For more information, please read our SHIPPING INFORMATION.