We at The Luxe Maison, make every effort to ensure we protect your personal information.
This Policy, in conjunction with our Terms and Conditions, explains how we may use the information we collect about you, as well as the rights you have over any personal information we hold about you.
Please read this Policy and our Terms and Conditions; by accessing the Website you confirm to have understood and agreed to them. In case you want to avail “Right to be forgotten” then please leave us an email at firstname.lastname@example.org or
Information we collect:
We collect information about you (such as your name, email address, phone number shipping address, transaction details, and IP address) when you:
Visit the Website:
register on or buy products on the Website, take part in our promotions, competitions, customer surveys and questionnaires; or contact us via e-mail, phone or letter,
we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities and publicly available sources such as social media websites. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.
How we use your information:
We collect your personal information to better understand you and to enable us to personalise your experience with The Luxe Maison, including offers, promotions and services to meet your needs. We use your information to:
- personalise our services, offers and promotions to you;
- operate your online account and your rewards for life account;
- process your online orders and in-store purchases;
- tell you about important changes to The Luxe Maison;
- develop and improve our products and services;
- manage promotions, competitions, customer surveys and questionnaires; and
- check and verify your identity, and prevent or detect crime.
(In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.)
From time to time, we may also share your information with carefully selected partners to enable them to help us provide you with the best service from The Luxe Maison. However, we will never give permission for any of these partners to contact you directly with marketing information unless we have your consent and all our parties adhere to strict data protection policies.
Marketing and Customer Research
- With your prior agreement, we may contact you by email, post, SMS, or phone:
- with details of offers and information about products or offers;
- with offers and information about products or services from selected partners, or for customer research e.g. to help improve our services, products, stores or the Website.
- It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.
- You may choose to no longer receive marketing information from us by:
- clicking on the “unsubscribe” link on the bottom of any of our e-mails to opt of email communications;
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other devices when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
There are two types of cookies that can be used:
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time the user visits the website that created that particular cookie.
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For the types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, such as shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website; for instance, which pages visitors go to most often, which pages they go to next and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Regardless of which browser you are using, you can adjust the browser settings to not store cookies. Some browsers will allow you to only do this setting for certain websites.
How can I delete cookies?
You can delete cookies in your browser settings. You can find assistance either within the browser settings or on the browsers’ WebPages.
Further information and right to complain